Upon order confirmation, a 1-hour cancellation window is available, during which you can cancel your order right from your account dashboard. 

In such cases, the order will be cancelled, and the amount minus the non-refundable 1.95% payment gateway charges(with 18% GST)  and 1% Shopify charges will be processed to refund within 1–3 working days after the cancellation request. As refunds are credited via Payment Gateway you had paid to, in some circumstances, it might take up to 7 working days. 

Once the cancellation window is closed, the order can no longer be cancelled.

Why is 3.3% being deducted on cancellation?

These are charges levied on us by Shopify and the payment gateway (Razorpay, etc.) for each transaction that is processed through them. These charges are not refunded to us upon cancellation of an order.  So, we sincerely hope you, our valued customer, can understand that this 3.3% cannot be refunded upon cancellation of the order.

Cancellation post-shipment:

Cancellation is not possible once the order is shipped from our end. Orders are consider to be In-transit & Can not be stopped or re-directed.

How will I get refund for the canceled orders, and how long will this process take?

Refunds will be Processed within 1-3 Working days after we receive the cancellation request to the same account in which you paid to us.

As refunds are credited via Payment Gateway you had paid to, in some circumstances, it might take up to 7 working days.

In addition, we also provide the hassle-free option of refunds through coupons, which can be used for future purchases.

What if I used discount vouchers for payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.